Refund & Returns Policy
Last updated: 30 July 2026
At Epilogues and Echoes, we want you to love your order. If something isn’t right, we’re here to help.
Returns
Under UK consumer law, you have the right to return most non-personalised items within 14 days of receiving your order if you change your mind.
To be eligible for a return, your item must:
Be unused and in its original condition.
Be returned with any original packaging where possible.
Be sent back within 14 days of notifying us that you wish to return it.
Please contact us before returning any item so we can provide return instructions.
Unless your item is faulty or incorrect, you are responsible for the cost of returning it.
Personalised & Custom-Made Items
Personalised and custom-made products are created specifically for you and cannot be returned or refunded simply because you have changed your mind.
This does not affect your statutory rights if the item is faulty, damaged or not as described.
Blind Date With a Book Boxes
Our Blind Date With a Book boxes are carefully curated based on the preferences and information you provide.
As the book selection is intended to be a surprise, we cannot offer refunds because you dislike the chosen title or have already read it, unless we have not followed the preferences you provided or the item is faulty.
We encourage customers to provide as much information as possible about books they have already read or own to help us avoid duplicates.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or you receive the wrong item, please contact us within 48hrs of delivery.
To help us resolve the issue quickly, please include:
Your order number.
A brief description of the issue.
Clear photographs of the item and any packaging if applicable.
Where appropriate, we will offer a replacement, repair or refund in accordance with your rights under the Consumer Rights Act 2015.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to your original payment method as soon as possible. Please note that it may take several working days for your payment provider to process the refund.
Original delivery charges are only refundable where required by UK consumer law or where the item is faulty.
Exchanges
We do not offer exchanges for unwanted or incorrectly ordered items.
If you would like a different item, size, design or product, please return the original item for a refund in accordance with our Returns & Refunds Policy and place a new order for the item you would prefer. The new order will be subject to the current price and applicable postage charges.
This does not affect your statutory rights. If an item is faulty, damaged or not as described, please contact us and we will be happy to help in accordance with your consumer rights.
Contact Us
Thank you for supporting Epilogues and Echoes.
As a small independent business, every order truly means the world to me. I appreciate your support and will always do my best to ensure you’re happy with your purchase. If you have any questions or concerns about your order, please don’t hesitate to get in touch - I’m always happy to help.