Shipping Policy

Last updated: 30 July 2026

Thank you for shopping with Epilogues and Echoes.

Processing Times

Each order is carefully packed by hand. Current processing times are 3-5days unless otherwise stated.

If your order contains multiple items with different processing times, your order will usually be dispatched once all items are ready.

Delivery

Once your order has been dispatched, you will receive confirmation that it is on its way.

Delivery times are estimates only and may vary depending on the postal service. While every effort is made to ensure your order arrives promptly, delays outside of our control may occasionally occur.

Shipping Address

Please ensure your delivery address is correct when placing your order.

Unfortunately, we cannot be responsible for orders delivered to an incorrect address provided at checkout. If you notice a mistake, please contact us as soon as possible. We’ll do our best to amend it before your order is dispatched.

Lost or Delayed Parcels

If your order has not arrived within the expected delivery timeframe, please get in touch and we’ll be happy to help investigate with the delivery provider.

A parcel is not considered lost until the relevant postal service’s investigation period has passed.

Damaged Parcels

If your order arrives damaged, please contact us within 48 hrs of delivery and include:

• Your order number.

• A description of the damage.

• Clear photographs of the item and, where possible, the packaging.

We’ll work with you to resolve the issue as quickly as possible.

Contact

If you have any questions about shipping or your order, please get in touch using the contact details on our website.

Thank you for supporting Epilogues and Echoes. Every order is packed with care, and your support means so much to my small business.